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Your Rights and Our Conditions at jtbazz

These legal terms set out what you can expect from us and what we expect from you when you use jtbazz — covering account access, wallet transactions through bKash, Nagad, and Rocket, and your eligibility under local law.

Account EligibilityJurisdiction ConditionsWallet TermsUser ObligationsDispute Process
jtbazz Your Rights and Our Conditions at jtbazz
ACCOUNT AND DATA STANDARDS

How We Handle Your Account and Information

We hold your account data under strict internal access controls. Only the teams that need it to process your transactions or resolve a support case can view it. Here is what that looks like in practice across the four areas that matter most to you.

Data Retention

We keep your account and transaction records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact live chat immediately and we will lock the account.

Change Requests

To update your registered mobile number, linked wallet — bKash, Nagad, or Rocket — or personal details, submit a request through live chat with your account verification documents.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request to review how your data is handled, there are three ways to get in touch with us. We aim to respond to legal and account queries within one business day. For urgent account issues — such as an unauthorised transaction through your bKash or Nagad wallet — use live chat for the fastest response.

Live Chat Available directly from your account dashboard. Use this for urgent account or transaction queries, including wallet disputes via bKash, Nagad, or Rocket.
Email Support Send detailed legal or account queries to our support address. Include your account ID and the relevant transaction reference for faster handling.
Help Centre Our help centre covers common legal questions, account conditions, and the steps to submit a formal dispute or request a data review.

Common Legal Questions from Our Users

These are the questions we hear most often about account conditions, eligibility, and your rights under our legal terms. If your question is not here, live chat or our help centre will have the answer.

You must be of legal age in your jurisdiction and in a region where accessing the platform is permitted under local law. Eligibility is your responsibility to confirm before registering.

Any verified balance in your account wallet can be withdrawn to your linked bKash, Nagad, or Rocket account before closure. Withdrawal requests go through our standard verification step.

Contact us via live chat or email with your account ID and the transaction reference. We review disputes and respond with a decision within the timeframe stated in our terms.

Yes. Send a data request through live chat or email, including your account ID. We will confirm what records we hold and provide them in line with applicable data regulations.

Access and eligibility depend on your local law and the regions we currently serve. We do not make legal determinations on your behalf — check your local regulations before using the platform.

We post the revised terms on this page with the effective date. Continuing to use your account after that date means you accept the updated conditions. Close your account before the date if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.